You will be obliged to provide Lacosun with products satisfying your country’s quality standards and the standards established within and approved by the MOH (VietNam’s Ministry of Health)
You will be responsible for the quality of the manufacturing process and packing of your products. The pre-shipment packing of Products shall comply with the standards and technical specifications for export-import transportation.
According to the mandatory rules of the VietNam, you grant Lacosun and consumers a warranty for the whole shelf-life of the Products stated by your products. Therefore, In case of any claim, an investigation has to be made, and if confirmed that the defects are not due to transportation and storage reasons, You shall replace the faulty Products with the same Products satisfying the quality standards. You shall bear all the cost and expense of delivering the new conform Products to Lacosun’s designated warehouse.
You make marketing in the Vietnam market according to the goal and plan agreed upon by both parties. You and Lacosun periodically report to each other the results of the implementation of the business plan related to the work we are in charge of weekly and monthly and together agree to amend the short-term goals or change the business campaign if the implementation of the plan is not as expected.
Lacosun’s Obligations
Lacosun will perform the Agreement in good faith and shall use its best reasonable efforts to promote, create and maintain an efficient sale service to develop and increase the sales of Products in the VietNam.
Lacosun undertakes to equip itself with and maintain sufficient and adequate premises and equipment in relation to requirements as to warehousing, preservations, presentation, and sale of the Products.
To ensure a continuous distribution of the Products, Lacosun shall always keep a stock of the Products adequate to meet the market’s needs in a month.
Lacosun undertakes, in any event, to comply with all the provisions of the law in force within the Territory
Coordinate with you to resolve all complaints from consumers, customers, and pharmacies.
Coordinate with you to resolve the requirements of the Vietnam Directorate of Market Surveillance (DMS) and the Ministry of Health of Vietnam
Lacosun undertakes to consider as confidential all information received in writing from You under the terms of EXCLUSIVE DISTRIBUTION AGREEMENT (including but not limited to market information, business plan, sales volumes, distributor partners, sale channels, customers’ feedback…) . This clause shall remain in force even after the expiry or cancellation of exclusive distribution Agreement.
Transparent information about customers, sales, inventory, and cash flow statements with you daily through software used to manage all sales processes and monitor the status of each sales stage.
Advise consumers carefully, dedicated, with both love and heart for products and customers. We will be caring for consumers during the use of the product.
The dedicated consultation about the pathology of customers and answering customer questions about the product.
Guide customers to use the product exactly as directed to get the best effect
Share with customers the promotions for customers
Guide customers to the right pharmacies that sell products that have products in the pharmacy and are closest to the customer’s house.
Guide customers on how to check fake goods
Combination the sales department, ensuring guiding customers to the selling points with products to buy.
Online selling for customers if customers want to be delivered at home.